Frequently Asked Questions
Usage Questions about Total Cleaner
Order Related Questions
Product Upgrade and Support Questions
A: Your computer is tracking all your activities. Anyone who
can touch your computer can know the website you have visited, the web pages,
images and videos you have ever seen. They will also know which files you have
just opened in Office and many other applications.
A: Our product works on Windows 95, 98, ME, NT4, 2000 and XP. It support Internet Explorer 4.0 (or above), Netscape 6.0 (or above), AOL 7.0 (or above) and Opera 6.0 (or above).
A: Sure, our product supports Internet Explorer, Netscape, AOL and Opera browsers. To select the browser program you use, please go to the "Browser" page of our product, and click the "Browsers..." button in the right-top of the window. You may select the browsers in the dialog displayed.
A: You may uninstall this program in two ways:
A: Stealth mode lets this tool run in the background, and ensures others doesn't know you are running this privacy protection tool. In stealth mode, you will not see the programs and no system tray icon will be added. Please note in stealth mode, the tool are still able to erase the tracks in the background based on your schedule settings.
A: Perhaps the program is running in stealth mode. Press CTRL+ALT+C to see whether it brings back the program window. If it doesn't help, email us for further assistance.
A: Please check our order page at: http://www.totalcleaner.net/register.php
A: Yes, please click the following link for instructions for payment via check.
A: Yes, please click the following link for instructions for how to place the order over phone.
A: We will email you the registration code within 24 hours.
A: We will email the registration code to our customer within 24 hours after you place the order. If you haven't received it, then the email might be lost. Please email us at: firstname.lastname@example.org and we will email it to you again If you are running email filtering program (such as some anti-spam email program), please check your junk mail folder to see whether the registration email is put there by the email filter incorrectly. This doesn't happen often but it happens sometimes. .
A: Currently the product is only available via download. The download file size is very small, it is only about 1.1MB and you can download it in 3 minutes with a 56K modem. Another advantage of downloading is you can always get the latest version of our product from our website.
A: Please email us at: email@example.com with your order ID (or the name, email you used to place the order, or the receipt email, or anything which can be used to identify your order). We will re-send the registration code to you in 24 hours.
A: If both of the computers are only used by you, you only need buy one license.
A: Yes, please contact firstname.lastname@example.org for details.
A: Sure, we provide life-time free upgrade to the registered users. Please just download the new version and install it, you don't need input the registration code again.
A: Yes, we provide free technical support to our users and we will respond all technical support email in 24 hours. Please note registered user's emails always get priority.